My father is in the hospital and I need to cancel my reservation and stay here. I found...

GetHuman-petecoac's customer service issue with Homewood Suites from November 2018

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The issue in GetHuman-petecoac's own words
My father is in the hospital and I need to cancel my reservation and stay here. I found out about his extended hospital stay about a hour after i checked in. I actually wanted to cancel my stay when I went downstairs to sign the pet agreement that the front desk did not have for the person I made the reservation with. Front desk told me there is a zero refund policy !!! How is that legal ? How is that a good business practice ?
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Homewood Suites

Customer service issue
Reported by GetHuman-petecoac
Nov 28th, 2018 - 9 mons ago
I have an issue with Homewood Suites too
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Seen by 9 customers so far
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GetHuman-petecoac started working on this issue
Nov 28th, 2018 8:49am