J’ai r*serv* le ** octobre un appartement * Lagos. *r*servation: HA-*P**JB,** annonce...

GetHuman3833683's customer service issue with HomeAway.com from October 2019

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The issue in GetHuman3833683's own words
J’ai r*serv* le ** octobre un appartement * Lagos. *r*servation: HA-*P**JB,** annonce: *******.*L’appartement se nomme l’Amizade.*Date: ** au ** juin ****.*J’ai pay* un d*p*t de *** euros.*Le propri*taire d*tient plusieurs appartements * louer.*Il m’*crit qu’il d*tient *galement un penthouse * louer au m*me prix.*Je lui demande si je peux annul* la r*servation de l’appartement l’Amizade pour prendre le penthouse. Il dit oui.*Le ** octobre, il me dit qu’il a bloqu* les dates du ** au ** de la location du penthouse pour moi et qu’il a transf*r* mon d*p*t de *** euros de l’Amizade pour le penthouse.*Me dit *galement que nous devrons organiser le paiement du solde d’un mani*re diff*rente en avril.*Je n’ai aucune preuve de cette r*servation du penthouse.*Homeaway m’a envoy* *une note pour m’aviser que le paiement de *** euros d* le ** avril **** est annul*.*Je n’ai aucune preuve de la r*servation du penthouse par Homeaway ou le propri*taire ainsi que le solde * payer au mois d’avril.*Le propri*taire ne semble pas comprendre mon inqui*tude face * cette preuve et semble plus vouloir communiquer avec moi.*Je vous demande de m’aider * *claircir cette situation.*J’ai toujours eu de bonnes exp*riences avec Homeaway.*Merci de m’aider.*Joanne Paquet*Canada****-***-****

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Customer service issue
Reported by GetHuman3833683
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 2066 others
0 customers following this


GetHuman3833683 started working on this issue
Oct 26th, 2019 5:22pm

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