if HomeAway could cut the cost of the deposit required from £*,****** to £******. this...

GetHuman-spinkspa's customer service issue with HomeAway.com from September 2019

Help with my HomeAway.com issue
The issue in GetHuman-spinkspa's own words
if HomeAway could cut the cost of the deposit required from £*,****** to £******. this is what i would like HomeAway to do for me today.*Thank You.

GetHuman-spinkspa did not yet indicate what HomeAway.com should do to make this right.

How GetHuman-spinkspa fixed the problem
I contacted HomeAway and explained to them that one i was shocked that there is no refund if one needs to cancel because it is an awful lot of money to lose. Then concerning the deposit again i explained it was a lot to pay at once and again due to not being able to get that money back if some thing happened and one had to cancel, they more or less agreed with what i was saying. They then informed me that they would need to contact the owner* manager and then get back to me or the owner * manager would get back to me. One of did exactly that they got back to me and informed me that the Deposit had been lowered in the amount needed to pay as now, so the Villa we wanted is Booked, ready for next year. Hope other's get sorted what they need to, just make sure it is the correct people you contact.
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HomeAway.com

Customer service issue
Reported by GetHuman-spinkspa
Sep 8th, 2019 - a year ago
Fixed
GetHuman-spinkspa shared how to fix
Seen by 36 customers so far
Similar issue to 1976 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-spinkspa started working on this issue
Sep 8th, 2019 2:30pm
GetHuman-spinkspa confirmed the issue is fixed. Hooray!
Sep 12th, 2019 4:59am
GetHuman-spinkspa confirmed the issue is fixed. Hooray!
Sep 12th, 2019 5:01am