URGENT**I just received this total gobbledegook from my customer through your system...

GetHuman2958627's customer service issue with HomeAway.com from May 2019

Help with my HomeAway.com issue
First: share to improve GetHuman2958627's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2958627 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2958627's own words
URGENT**I just received this total gobbledegook from my customer through your system. ***** HomeAway. All rights reserved.*Reference**Property********* **Unit*Unit ******** *Dates*May ** ****-Jun * ****, * nights **Guests** adults, * children *Holidaymaker name *Shelley Hughes *****HomeAway and OwnersDirect and their logos are trademarks of HomeAway UK Ltd.**Homeaway.co.uk*https:**nam**.safelinks.protection.outlook.com*?url*http%*A%*F%*FHomeaway.co.uk&data***%*C**%*C%*C**ee*c**e**d****fbd***d*d*bed***%*C**df*e*fe*f***afb***aaaaaaaaaaaa%*C*%*C*%*C******************&sdata*xp**xVq**CdyUCA%*FrwwJWTWHLRto*IiiberY**pIZxE%*D&reserved*** is operated by Homeaway UK Ltd, level **th, Portland House Bressenden Place, London, SW*E *BH, UK. Registration number ***********This email was sent to *****@***.com*mailto:*****@***.com*.***Contact Us*https:**nam**.safelinks.protection.outlook.com*?url*https%*A%*F%*Fcas.homeaway.com%*Fauth%*Fconftrav%*Fticket%*D***f*********fc*a*e**d**e**fccae%**silent%*Dtrue%**target%*Dhttps%***A%***F%***Fhelp.homeaway.co.uk%***F%***Futm*campaign%***DHAUK*TRV*INQ*HASC*replyBlank*PPB%****utm*content%***Dfooterhelp%****utm*term%***D********%****utm*source%***DSYS%****utm*medium%***Demail%****haExternalSourceId%***Df**dffa*-****-*af*-***d-**f***a****e%***Bf*******-f***-***b-bd**-*******c****-hasc&data***%*C**%*C%*C**ee*c**e**d****fbd***d*d*bed***%*C**df*e*fe*f***afb***aaaaaaaaaaaa%*C*%*C*%*C******************&sdata*gmJmQPYCZF**oxuu*LlVTvFY*ghhS*OhP*KthFvLPTM%*D&reserved*** * View our Privacy Statement*https:**nam**.safelinks.protection.outlook.com*?url*https%*A%*F%*Fcas.homeaway.com%*Fauth%*Fconftrav%*Fticket%*D***f*********fc*a*e**d**e**fccae%**silent%*Dtrue%**target%*Dhttps%***A%***F%***Fwww.homeaway.co.uk%***Finfo%***Fabout-us%***Flegal%***Fprivacy-policy%***Futm*campaign%***DHAUK*TRV*INQ*HASC*replyBlank*PPB%****utm*content%***Dfooterprivacy%****utm*term%***D********%****utm*source%***DSYS%****utm*medium%***Demail%****haExternalSourceId%***Df**dffa*-****-*af*-***d-**f***a****e%***Bf*******-f***-***b-bd**-*******c****-hasc&data***%*C**%*C%*C**ee*c**e**d****fbd***d*d*bed***%*C**df*e*fe*f***afb***aaaaaaaaaaaa%*C*%*C*%*C******************&sdata*ESq*aVH**Hzxu*AJXuYnM*ab*GcE%*FjyfPzSMhczjqK*%*D&reserved*** * Terms & Conditions*https:**nam**.safelinks.protection.outlook.com*?url*https%*A%*F%*Fcas.homeaway.com%*Fauth%*Fconftrav%*Fticket%*D***f*********fc*a*e**d**e**fccae%**silent%*Dtrue%**target%*Dhttps%***A%***F%***Fwww.homeaway.co.uk%***Finfo%***Fabout-us%***Flegal%***Fterms-conditions%***Futm*campaign%***DHAUK*TRV*INQ*HASC*replyBlank*PPB%****utm*content%***Dfooterterms%****utm*term%***D********%****utm*source%***DSYS%****utm*medium%***Demail%****haExternalSourceId%***Df**dffa*-****-*af*-***d-**f***a****e%***Bf*******-f***-***b-bd**-*******c****-hasc&data***%*C**%*C%*C**ee*c**e**d****fbd***d*d*bed***%*C**df*e*fe*f***afb***aaaaaaaaaaaa%*C*%*C*%*C******************&sdata*jk*xJVF*EKXcubqY*YsJK*bXKn**fICXkjQbkIneyf*%*D&reserved*****Please can you investigate whether it is the customer trying to respond to my email or whether your system has been hacked. This is URGENT!!!
GetHuman2958627 did not yet indicate what HomeAway.com should do to make this right.
I have an issue with HomeAway.com too
How GetHuman2958627 fixed the problem
We are waiting for GetHuman2958627 to fix the problem and share the solution with the rest of us customers.
Please help with my HomeAway.com issue
Do you have a customer issue as well?
We can help you get HomeAway.com's attention and get better help faster. Tap below to get started.
Having HomeAway.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HomeAway.com

Customer service issue
Reported by GetHuman2958627
May 21st, 2019 - a mon ago
I have an issue with HomeAway.com too
Not resolved
Seen by 5 customers so far
Similar issue to 1432 others
0 customers following this
Timeline
GetHuman2958627 started working on this issue
May 21st 10:19am