GetHuman2891340's customer service issue with HomeAway.com from May 2019
Help with my HomeAway.com issue
First: share to improve GetHuman2891340's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2891340 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2891340's own words
Reservation ID: HA-**N*GP**We have not received the refundable security deposit after a successful rental.**The original contract was modified from ** days to ** days at **.** euros per day for a total of *,***.** euros. The amount of the service fee (*** euros) and refundable security deposit (*** euros) did not change. The total was *,***.** euros.**We paid ****.** euros in two payments consisting of ****.** rent, *** service fee and *** security deposit.**The owner*manager told us you have denied refunding the security deposit and that we have to speak with you.**We are traveling in Europe and phone contact is difficult.**David Doubleday******@***.com
GetHuman2891340 did not yet indicate what HomeAway.com should do to make this right.
I have an issue with HomeAway.com too
How GetHuman2891340 fixed the problem
We are waiting for GetHuman2891340 to fix the problem and share the solution with the rest of us customers.
Please help with my HomeAway.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.