Security deposit not returned

GetHuman2891340's customer service issue with HomeAway.com from May 2019

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2891340's own words
Reservation ID: HA-**N*GP**We have not received the refundable security deposit after a successful rental.**The original contract was modified from ** days to ** days at **.** euros per day for a total of *,***.** euros. The amount of the service fee (*** euros) and refundable security deposit (*** euros) did not change. The total was *,***.** euros.**We paid ****.** euros in two payments consisting of ****.** rent, *** service fee and *** security deposit.**The owner*manager told us you have denied refunding the security deposit and that we have to speak with you.**We are traveling in Europe and phone contact is difficult.**David Doubleday******@***.com

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HomeAway.com

Customer service issue
Reported by GetHuman2891340
May 9th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1342 others
0 customers following this

Timeline

GetHuman2891340 started working on this issue
May 9th, 2019 7:32am
GetHuman2891340 indicated the issue is not fixed yet.
May 11th, 2019 11:53am
GetHuman2891340 indicated the issue is not fixed yet.
May 11th, 2019 12:01pm
GetHuman2891340 indicated the issue is not fixed yet.
May 11th, 2019 12:02pm
GetHuman2891340 indicated the issue is not fixed yet.
May 12th, 2019 1:13pm