Hi!*My name is Paige Owens and I am currently staying in Casa Del Sol- C. Attached are...

GetHuman2890753's customer service issue with HomeAway.com from May 2019

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The issue in GetHuman2890753's own words
Hi!*My name is Paige Owens and I am currently staying in Casa Del Sol- C. Attached are some pictures of what the condo looked like when we arrived tonight. It was absolutely horrifying. I understand a few bugs here and there due to the season, but the conditions were atrocious. The entire kitchen was swarming with about *** bugs as soon as we walked in the door. We also found a roach on the ground in the entrance of the master bedroom. The master bedroom air vent is covered in duct tape and filthy. There was already trash in the trash cans when we arrived. The light bulb is burnt out in the bathroom. In cleaning for the bugs, we discovered old food crumbs in the corners of the kitchen and splattered inside the microwave. *I have attached several pictures that truly do not do justice on how awful it was. I’m sure you cannot know of these issues. I have already had to go to the store and spent my entire evening trying to clean the condo and I’m ** weeks pregnant. We are not the type of people who complain, but this was shocking.*We contacted maintenance and they told us we could try to get rid of the bug problem by putting water*baby oil in basins around the property. We went to the store and bought these items, as well as bug spray, to hopefully help overnight. We spent $** and spent the rest of the night trying to get rid of them. *When I spend $**** on a condo, this is not the expectation. My cleaning fee needs to be waived and I expect money to be refunded, as this is easily the worst travel experience I’ve ever had. I can send even more pictures at your request, as I’ve taken pictures of everything. *Paige
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HomeAway.com

Customer service issue
Reported by GetHuman2890753
May 9th, 2019 - a mon ago
I have an issue with HomeAway.com too
Not resolved
Seen by 2 customers so far
Similar issue to 1339 others
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Timeline
GetHuman2890753 started working on this issue
May 9th 3:55am