Hello **I recently booked * holiday accommodations with you but unfortunately are no lo...

GetHuman2677083's customer service issue with HomeAway.com from April 2019

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Help with my HomeAway.com issue
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The issue in GetHuman2677083's own words
Hello **I recently booked * holiday accommodations with you but unfortunately are no longer able to travel on the proposed dates.**I made and cancelled the bookings on ** March ****. There wereL***.*HA-*BB*JA ******* **And***.*HA-*m*CJR *********The second booking accepted my cancellation and issued a full refund on the same day.**The property owner from booking *. Messaged to say:**Hi Michelle, sorry you'll have to follow up with HomeAway. I have issued the maximum refund. I assume they will not refund your booking fee because you've cancelled within ** days. Cheers Jill**Jill refunded $***.** the total booking was $***.**. I am therefore short of $***.****Can you please clarify that this I will be refunded this outstanding amount? It seems strange that booking * refunded the full amount but this is not the same for booking *.**I look forward to hearing from you in due course.**Kind regards**Michelle Austin*Mobile: **** *** ***

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HomeAway.com

Customer service issue
Reported by GetHuman2677083
Apr 4th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1153 others
0 customers following this

Timeline

GetHuman2677083 started working on this issue
Apr 4th, 2019 1:19am