I am a long time Homeaway client and I have several bookings for ****.*Question....does...

GetHuman2606410's customer service issue with HomeAway.com from March 2019

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The issue in GetHuman2606410's own words
I am a long time Homeaway client and I have several bookings for ****.*Question....does Himeaway keep may payments safe until I check in like Arbnb does or is my money handed over to the owner in my case a year in advance...how am I protected if the owner just sells and moves and takes my deposit..what happens if I need to cancel in the proper time frame and the owner dies not have the money to refund me.*Thank you. We have always had great experience with Homeaway but we book a year in advance.. what protection do I have.*Sincerely Gwen Hundrieser
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HomeAway.com

Customer service issue
Reported by GetHuman2606410
Mar 27th, 2019 - a mon ago
I have an issue with HomeAway.com too
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Seen by 4 customers so far
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Timeline
GetHuman2606410 started working on this issue
Mar 27th 8:01pm