Hello! *Yesterday (march, **, ****) I've paid ***$ via HomeAway.com for booking an appa...

GetHuman-easergee's customer service issue with HomeAway.com from March 2019

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The issue in GetHuman-easergee's own words
Hello! *Yesterday (march, **, ****) I've paid ***$ via HomeAway.com for booking an appartment at *-**-* Shinbashi *********** Minato-ku, T*ky*-to ***-**** (Property ID ******** Reservation ID *E*BX-ARB*-ASKD) and also ***$ for booking an appartment at Minami, Osaka, Japan (Property ID ******** Reservation ID *E*BZ-CY**-BQZQ).**The owner of the both apartmens named travelmob.**A few hour's later I've recived a massage that my reservation in Tokyo request was declined by the Host. The same message about Osaka appartment I've recived today (march, **, ****).**But the money I,ve paid are not returned yet.**When will your service give my money (****$) back? Do I need to do something to get them? Can you send me a payment document, that proves the service send money back?**The longer you'll hold my money, the smaller chance for my family to visit Japan you give me. I didn't expect that diclines and I have no money to book another appartment until you'll send my money back. And whitout booking any appartment I can't get Japan Visa, that's why it is very important for me to get my money back as soon as posible.**Hoping for fast money back,*Egor Sergeev
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Customer service issue
Reported by GetHuman-easergee
Mar 12th, 2019 - 7 mons ago
I have an issue with HomeAway.com too
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GetHuman-easergee started working on this issue
Mar 12th 9:31am