Hello! *Yesterday (march, **, ****) I've paid ***$ via HomeAway.com for booking an appa...

GetHuman-easergee's customer service issue with HomeAway.com from March 2019

16 views
 | 
1059 similar
 | 
0 following
Help with my HomeAway.com issue
Next: our robot will wait on hold for GetHuman-easergee to get a HomeAway.com rep on the line!
Always use the GetHuman Phone tocall HomeAway.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-easergee's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-easergee may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-easergee's own words
Hello! *Yesterday (march, **, ****) I've paid ***$ via HomeAway.com for booking an appartment at *-**-* Shinbashi *********** Minato-ku, T*ky*-to ***-**** (Property ID ******** Reservation ID *E*BX-ARB*-ASKD) and also ***$ for booking an appartment at Minami, Osaka, Japan (Property ID ******** Reservation ID *E*BZ-CY**-BQZQ).**The owner of the both apartmens named travelmob.**A few hour's later I've recived a massage that my reservation in Tokyo request was declined by the Host. The same message about Osaka appartment I've recived today (march, **, ****).**But the money I,ve paid are not returned yet.**When will your service give my money (****$) back? Do I need to do something to get them? Can you send me a payment document, that proves the service send money back?**The longer you'll hold my money, the smaller chance for my family to visit Japan you give me. I didn't expect that diclines and I have no money to book another appartment until you'll send my money back. And whitout booking any appartment I can't get Japan Visa, that's why it is very important for me to get my money back as soon as posible.**Hoping for fast money back,*Egor Sergeev
GetHuman-easergee did not yet indicate what HomeAway.com should do to make this right.
I have an issue with HomeAway.com too
How GetHuman-easergee fixed the problem
We are waiting for GetHuman-easergee to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HomeAway.com's attention and get better help faster. Tap below to get started.
Having HomeAway.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-easergee fixes it.
This email address isn't valid

HomeAway.com

Customer service issue
Reported by GetHuman-easergee
Mar 12th, 2019 - 7 mons ago
I have an issue with HomeAway.com too
Not resolved
Seen by 16 customers so far
Similar issue to 1059 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-easergee started working on this issue
Mar 12th 9:31am