Respected Mr * Ms,*We are contacting you in regards to our numerous inquiries to your...
GetHuman1680647's customer service issue with HomeAway.com from December 2018
Help with my HomeAway.com issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1680647's own words
Respected Mr * Ms,*We are contacting you in regards to our numerous inquiries to your support about a very basic issue for which we have not been provided a solution.*We have more than ** listings advertised on Home Away and plan to have more than ** within ** months.*We presented your agents and support team the same request for the last week and received a lot of disconnected communication and failures to communicate by agents whose names we can provide on request.*Our inquiry is simple: in our owner account (back office), on newly added listings, our prices have a dollar sign that is, the price is in dollars. Since we conduct our business in euros, we are an EU member and we added a bank account in euros (€) , can we please have our, owner prices, that are visible to us, in our owner calendar, in euros (€) ?*The second thing is that our listing *HA ******* is without informing us, suddenly unlisted and we are forced to contact Sales team and switch to subscription listing. We never agreed on subscription model, which does not suit our business policy and currently feel forced and frauded. Can we please have our listing activated and continue with pay-per-booking model?*We consider it borderline apsurd that we spent hundreds of hours, emails phone calls and financial funds to change a dollar sign to an € sign and to activate a listing.*Regarding pressuring us to switch to subscription model* we believe you will acquire more less the same income with us using the pay-per-booking model due to the fact this is a ** month active property in thee highest priced neighbourhood in Southern Europe. *I, myself do not value the manner in which the property ******** was deactivated without reason or previous information upon which we received an activation email which does not work , and being instructed by your agent to contact your sales team by phone (another *** dollar aproximate cost) and switch to subscription model.*In hope you will find time to contact us so we can try to resolve the issues for the benefit of our companies I wish you all the best during the upcoming festive season.*Kind Regards,
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