Hello my name is Megan Ransom. I have tried to ring your contact number but have not be...

GetHuman1463128's customer service issue with HomeAway.com from November 2018

Help with my HomeAway.com issue
The issue in GetHuman1463128's own words
Hello my name is Megan Ransom. I have tried to ring your contact number but have not been able to get through. I wanted to let you know that I was a victim of a scam yesterday by people who were using your details. Name even made up your website and live chat etc. I wanted you to be aware that there are innocent people like me out there getting offered properties in your companies name. I honestly thought they were yourselves as like I said they had links to the website they had their own live chats with agents etc. It was only when the money had been taken and I was left outside of the property waiting for no one to actually turn up. If you could give me a ring when possible my number is ***********. I have reported this to the police as I know it is too late for me to get any of my money back but I do not want it to happen to others
GetHuman1463128 did not yet indicate what HomeAway.com should do to make this right.
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How GetHuman1463128 fixed the problem
I have not been able to fix anything. As they had already taken my money before I realised it was fake. I tried contacting them again but no response. They have what they want and I was and am left with nothing. Now struggling for money and still looking for a property.
Please help with my HomeAway.com issue
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HomeAway.com

Customer service issue
Reported by GetHuman1463128
Nov 1st, 2018 - a mon ago
I have an issue with HomeAway.com too
Fixed
GetHuman1463128 shared how to fix
Seen by 2 customers so far
Similar issue to 665 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1463128 started working on this issue
Nov 1st 12:22pm
GetHuman1463128 confirmed the issue is fixed. Hooray!
Nov 1st 12:22pm