I a would like to contest a charged incurred last week Property*********Reservation ID...

GetHuman-gleos's customer service issue with HomeAway.com from October 2018

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The issue in GetHuman-gleos's own words
I a would like to contest a charged incurred last week Property*********Reservation ID*HA-*V**S*. I initially booked the reservation for * guests. Subsequently a few family members asked to join and I said yes as we had reserved the entire house. Since the confirmation email asked that we notify them of the final number staying I sent an email and let them know we had * more coming. I was shocked when I received a bill for an additional $*** for the additional people. Nowhere on the website or the confirmation letter (see below) did it say there would be an additional charge. I want that money refunded as I feel there is a lack of transparency in the billing. I would not have allowed them to come, or charged themthe $*** if I had known as this is significantly over my budget. **Your reservation includes accommodation for up to *** guests . If you would like to accommodate additional guests , please get in touch with us prior to your arrival. **I am trying to resolve this privately as I think it is clear looking at the website and letter received that it does not list this charge anywhere. Can you assist or do I need to go another route to get my money back. Thank you, gail leos

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Customer service issue
Reported by GetHuman-gleos
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 624 others
0 customers following this


GetHuman-gleos started working on this issue
Oct 15th, 2018 6:28pm

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