We rented a "cottage" in Sprucehead Maine. It was FLITHY!! The carpet was black with di...

GetHuman1175832's customer service issue with HomeAway.com from September 2018

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The issue in GetHuman1175832's own words
We rented a "cottage" in Sprucehead Maine. It was FLITHY!! The carpet was black with dirt. The shower was old, dirty, lime filled. Couch smelled like puk, It was faded and ripped. Screen door was mold, ripped, hard to open. Bed had crumbs in it. I slept in the car. Someone is not taking care of this property. Run down, needs many updates and sanitized. Want my deposit back as promised. Will never go with Home and Away again!*Deposit back NOW! If not returned immediately I will pursue other means. Your company is lying to customers. Never again! Also, cat clawed chair. Filthy sink in kitchen. I could go on and on about the cottage. The car was cleaner to sleep in than the cottage. Made me sick to my stomach. Deposit return as promised and rental money return as I slept in the car, money returned NOW.
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Customer service issue
Reported by GetHuman1175832
Sep 21st, 2018 - 6 mons ago
I have an issue with HomeAway.com too
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Seen by 3 customers so far
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GetHuman1175832 started working on this issue
Sep 21st, 2018 2:31pm