The apartment was misrepresented and the Ac wasn’t working. Amenities stated in the lis...

GetHuman-amaraa's customer service issue with HomeAway.com from September 2018

11 views | 533 similar | 0 following
Help with my HomeAway.com issue
Next: our robot will wait on hold for GetHuman-amaraa to get a HomeAway.com rep on the line!
Always use the GetHuman Phone to call HomeAway.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-amaraa's own words
The apartment was misrepresented and the Ac wasn’t working. Amenities stated in the listing were not accurate. Upon arrival to the unit, I reached out to the property owners and was verbally attacked. I left the unit and upon my return the owner was already inside the unit and refused to allow me to stay in the rental I already paid for and refused a refund.*I had already paid for a * night reservation and the owner was inside the property when I left and arrived back to find her and her boyfriend already there. Is the property owner allowed to enter once the property has been rented? The owner made discriminating remarks to me. And then decided the property was no longer available. I feel like I should get a full refund.
I would like a full refund.
Tried talking to home away customer support
How GetHuman-amaraa fixed the problem

We are waiting for GetHuman-amaraa to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get HomeAway.com's attention and get better help faster. Tap below to get started.
Having HomeAway.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-amaraa fixes it.
This email address isn't valid

HomeAway.com

Home Away
Customer service issue
Reported by GetHuman-amaraa
Sep 6th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 533 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-amaraa started working on this issue
Sep 6th, 2018 8:25pm
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 9th, 2018 7:50am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 9th, 2018 7:59am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 9th, 2018 8:00am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 10th, 2018 3:36am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 10th, 2018 9:54am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies