The apartment was misrepresented and the Ac wasn’t working. Amenities stated in the lis...

GetHuman-amaraa's customer service issue with HomeAway.com from September 2018

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The issue in GetHuman-amaraa's own words
The apartment was misrepresented and the Ac wasn’t working. Amenities stated in the listing were not accurate. Upon arrival to the unit, I reached out to the property owners and was verbally attacked. I left the unit and upon my return the owner was already inside the unit and refused to allow me to stay in the rental I already paid for and refused a refund.*I had already paid for a * night reservation and the owner was inside the property when I left and arrived back to find her and her boyfriend already there. Is the property owner allowed to enter once the property has been rented? The owner made discriminating remarks to me. And then decided the property was no longer available. I feel like I should get a full refund.
I would like a full refund.
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HomeAway.com

Home Away
Customer service issue
Reported by GetHuman-amaraa
Sep 6th, 2018 - 4 years ago
Fixed
Seen by 14 customers so far
Similar issue to 533 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-amaraa started working on this issue
Sep 6th, 2018 8:25pm
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 9th, 2018 7:50am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 9th, 2018 7:59am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 9th, 2018 8:00am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 10th, 2018 3:36am
GetHuman-amaraa indicated the issue is not fixed yet.
Sep 10th, 2018 9:54am

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