We requested to stay in one of your listings from **** to *** of ****, and we were told...

GetHuman-ayalaval's customer service issue with HomeAway.com from June 2018

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The issue in GetHuman-ayalaval's own words
We requested to stay in one of your listings from **** to *** of ****, and we were told those dates were available. We were charged $***. Then, we were informed by the host that those dates were not available. So the host informed us that the booking would be cancelled and we would not be charged. We find out that we were charged. We want a refund of the $***. This listing was for a *-BR in The Redwoods Condo Unit *in Fairview Quezon City, Philippines. The host's name is Helen Sadaya. This was booked on June **. The host confirmed the cancellation on the same day we booked the condo. Please resolved this quickly and refund this $***. Looking forward to hear from you that this problem is resolved. Thank you.

GetHuman-ayalaval did not yet indicate what HomeAway.com should do to make this right.

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How GetHuman-ayalaval fixed the problem
We contacted Home Away customer support. They responded and they asked for proof of the conversation between the host and I. After they were given enough proof, they decided that they would refund my money within * business days.
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HomeAway.com

Customer service issue
Reported by GetHuman-ayalaval
Jun 29th, 2018 - 5 years ago
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Seen by 25 customers so far
Similar issue to 273 others
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Timeline

GetHuman-ayalaval started working on this issue
Jun 29th, 2018 4:05pm
GetHuman-ayalaval shared this issue with others over email
Jun 29th, 2018 4:16pm
GetHuman-ayalaval confirmed the issue is fixed. Hooray!
Jul 1st, 2018 2:07am

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