reservation ID HA- M*XBTB, property ******* from June ** - June **. No instructions a...

GetHuman-leoniehu's customer service issue with HomeAway.com from June 2018

Help with my HomeAway.com issue
The issue in GetHuman-leoniehu's own words
reservation ID HA- M*XBTB, property ******* from June ** - June **. No instructions anywhere for gaining entry to the house. After sending numerous messages and attempting numerous unsuccessful phone calls, we got a motel for the night to get much needed rest. my daughter is in surgery NOW, and we need to get into our rental in a couple of hours for recovery until Wednesday morning!! PLEASE get us entry instructions asap!! Leonie HUNT *** *** ****
GetHuman-leoniehu did not yet indicate what HomeAway.com should do to make this right.
I have an issue with HomeAway.com too
How GetHuman-leoniehu fixed the problem
Owner finally responded to email message and refunded entire booking fee. But I did contact Home Away customer service who stepped in as well to fix the problem. Owner changed phone numbers and forgot to update on Home Away
Please help with my HomeAway.com issue
Do you have a customer issue as well?
We can help you get HomeAway.com's attention and get better help faster. Tap below to get started.
Having HomeAway.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would HomeAway.com email you?
This email address isn't valid

HomeAway.com

Customer service issue
Reported by GetHuman-leoniehu
Jun 25th, 2018 - 4 mons ago
I have an issue with HomeAway.com too
Fixed
GetHuman-leoniehu shared how to fix
Seen by 7 customers so far
Similar issue to 252 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-leoniehu started working on this issue
Jun 25th 2:49pm
GetHuman-leoniehu confirmed the issue is fixed. Hooray!
Jun 26th 7:49pm
GetHuman-leoniehu confirmed the issue is fixed. Hooray!
Jun 26th 7:52pm