reservation ID HA- M*XBTB, property ******* from June ** - June **. No instructions a...
GetHuman-leoniehu's customer service issue with HomeAway.com from June 2018
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The issue in GetHuman-leoniehu's own words
reservation ID HA- M*XBTB, property ******* from June ** - June **. No instructions anywhere for gaining entry to the house. After sending numerous messages and attempting numerous unsuccessful phone calls, we got a motel for the night to get much needed rest. my daughter is in surgery NOW, and we need to get into our rental in a couple of hours for recovery until Wednesday morning!! PLEASE get us entry instructions asap!! Leonie HUNT *** *** ****
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How GetHuman-leoniehu fixed the problem
Owner finally responded to email message and refunded entire booking fee. But I did contact Home Away customer service who stepped in as well to fix the problem. Owner changed phone numbers and forgot to update on Home Away
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