I booked a property through VRBO and the owner confirmed my stay. Later in the evening...

GetHuman616025's customer service issue with HomeAway.com from April 2018

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Help with my HomeAway.com issue
Before contacting them, items GetHuman616025 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
GetHuman616025's next move: have a HomeAway.com rep call.
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The issue and preferred resolution, in GetHuman616025's own words:
I booked a property through VRBO and the owner confirmed my stay. Later in the evening he messaged me saying that he had doubled booked the same property through a different site. He asked me to cancel on my end, but I refused since the date was less than ** days, and in order to get ***%refund it needs to be greater than ** days according to the cancellation policy on your website.
I was charged the full amount of the rental, which is a very large amount of money.
***% refund asap. And I also paid the extra $** accidental fee for any damages up to ****
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HomeAway.com

Making a reservation through VRBO
Customer service issue
Reported by GetHuman616025
Apr 20th, 2018 - 3 mons ago
I have an issue with HomeAway.com too
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Seen by 8 customers so far
Similar issue to 328 others
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Timeline
GetHuman616025 started working on this issue
Apr 20th 10:28pm