Hinge Customer FAQ

It sounds like you're experiencing technical difficulties with your Hinge account. There could be various reasons including a violation of Hinge's community guidelines, a technical glitch, or a problem with the verification process itself. Try a few troubleshooting steps: log out and log back in, reinstall the app, or check if your account has been flagged or frozen for any particular reason. If you've tried all these and still experience the problem, it may be a bigger issue that needs to be addressed directly with Hinge's technical support.

We're sorry to hear about this issue. When an account is deleted on Hinge, the information is removed, including the phone number associated with the account, to protect user privacy. However, this means the system may not immediately allow the same phone number to be used for a new account due to security reasons. We recommend waiting about 24 hours before trying to create a new account with the same phone number. If you're still encountering difficulties after this period, it might be helpful to try using a different phone number if possible.

We're sorry to hear you're having trouble logging into your Hinge account. Please ensure you're entering the correct phone number. If you've changed your phone number recently, try entering your old one. Unfortunately, if these steps don't work, your account may have been accidentally flagged by the automatic security system. In such cases, you should reach out to Hinge support directly to help restore your access. Please bear with them as responses might take longer than usual due to high volume of inquiries.

If you believe your account has been wrongly reported, please understand that Hinge takes all reports very seriously to ensure the app remains safe and respectful. The process includes an investigation and accounts may be banned if they violate Hinge’s guidelines. Now, if you're confident that you did not violate any guidelines and the reporting was unjustified, unfortunately, there's no direct appeal process. However, you can create a new account. Be sure to follow Hinge's community guidelines to avoid any potential issues in the future. We recommend examining your interactions to ascertain whether there could have been a misunderstanding which led to the report.

There could be various reasons for not being shown to your preferred people on Hinge. The app uses an algorithm that considers several factors like the information in your profile, your app activity, and your preferences. Ensure you have completely and accurately filled out your profile, are active on the app, have set your Discovery preferences appropriately. Please remember that preferences are reciprocal. Thus, if your preferences don't match those of the others, you might not be shown to them. It can also take time before your updated preferences take effect in your suggestion feed. However, the best way to increase visibility is to engage actively on the platform.