Purchased NU office Pro **** and cant get it to function

GetHuman339671's customer service issue with Hewlett Packard - Business Support from June 2018

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Where was the item purchased, Order number (if applicable), and Billing address
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The issue and preferred resolution, in GetHuman339671's own words:
The problem I ran into: Purchased NU office Pro **** and cant get it to function
I trust that Hewlett Packard - Business Support will make this right and come up with a resolution that is fair.
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Hewlett Packard - Business Support

Customer service issue
Reported by GetHuman339671
Jun 24th, 2018 - 2 mons ago
I have an issue with Hewlett Packard - Business Support too
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Seen by 3 customers so far
Similar issue to 8 others
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Timeline
GetHuman339671 started working on this issue
Jun 24th 7:54pm