Two days later and no response **

GetHuman5869429's Problem With a Rental issue with Hertz from March 2021

Help with my Hertz issue
First: share to improve GetHuman5869429's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5869429 may need:
Name on booking, Billing address, Email on the account, and Booking reference number
The issue in GetHuman5869429's own words
*. Needed * passenger and LUGGAGE size vehicle, not four adults and three elementary age kids with overnight backpacks. **. Vehicle has damage, they didn’t have forms for noting it, no other vehicle available. ... Requested dodge caravan minivan or large Nissan mini van. We are * adults on a business trip. We arrived at Ontario, CA airport and the only car was a Kia Sorrento.*Yes, it is * passenger - if there isn’t any luggage. That is why I specified the dodge caravan. No other cars were available, and the desk staff were very unpleasant to work with. And, there is damage on the car, but there were no altertives.
Was told Dodge Caravan was available, but it wasn’t.
*. Wanted to swap out for larger vehicle that would accommodate ALL of us. Or, get a one way rental just to get us to our destination. Two people ended up calling someone in Los Angeles (hour west of airport to drive them ** minutes farther to the east, then back to their own home). Five hour drive time for a coworker on the weekend.
Been a corporate customer for decades.
Hertz customer service does not answer phones on the weekend. Left message ** hours ago for “call back” on Monday the **nd.
How GetHuman5869429 fixed the problem

We are waiting for GetHuman5869429 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hertz customer problems.
How Do I Get a Refund from Hertz?What Do I Do If I Have a Problem with My Hertz Rental?
Do you have a customer issue as well?
We can help you get Hertz's attention and get better help faster. Tap below to get started.
Having Hertz issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hertz

Did not get vehicle I specified
Problem With a Rental issue
Reported by GetHuman5869429
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 717 others
0 customers following this

Timeline

GetHuman5869429 started working on this issue
Mar 20th 11:43pm
GetHuman5869429 indicated the issue is not fixed yet.
Mar 23rd 4:52am
GetHuman5869429 indicated the issue is not fixed yet.
Mar 23rd 5:01am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers