Two days later and no response **

GetHuman5869429's Problem With a Rental issue with Hertz from March 2021

Help with my Hertz issue
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Name on booking, Billing address, Email on the account, and Booking reference number
The issue in GetHuman5869429's own words
*. Needed * passenger and LUGGAGE size vehicle, not four adults and three elementary age kids with overnight backpacks. **. Vehicle has damage, they didn’t have forms for noting it, no other vehicle available. ... Requested dodge caravan minivan or large Nissan mini van. We are * adults on a business trip. We arrived at Ontario, CA airport and the only car was a Kia Sorrento.*Yes, it is * passenger - if there isn’t any luggage. That is why I specified the dodge caravan. No other cars were available, and the desk staff were very unpleasant to work with. And, there is damage on the car, but there were no altertives.
Was told Dodge Caravan was available, but it wasn’t.
*. Wanted to swap out for larger vehicle that would accommodate ALL of us. Or, get a one way rental just to get us to our destination. Two people ended up calling someone in Los Angeles (hour west of airport to drive them ** minutes farther to the east, then back to their own home). Five hour drive time for a coworker on the weekend.
Been a corporate customer for decades.
Hertz customer service does not answer phones on the weekend. Left message ** hours ago for “call back” on Monday the **nd.
How GetHuman5869429 fixed the problem

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Which Rental Car Companies Have the Best Customer Satisfaction Ratings?How Do I Get a Refund from Hertz?What Do I Do If I Have a Problem with My Hertz Rental?
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Did not get vehicle I specified
Problem With a Rental issue
Reported by GetHuman5869429
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 717 others
0 customers following this


GetHuman5869429 started working on this issue
Mar 20th, 2021 11:43pm
GetHuman5869429 indicated the issue is not fixed yet.
Mar 23rd, 2021 4:52am
GetHuman5869429 indicated the issue is not fixed yet.
Mar 23rd, 2021 5:01am