*. Needed * passenger and LUGGAGE size vehicle, not four adults and three elementary age kids with overnight backpacks. **. Vehicle has damage, they didn’t have forms for noting it, no other vehicle available. ... Requested dodge caravan minivan or large Nissan mini van. We are * adults on a business trip. We arrived at Ontario, CA airport and the only car was a Kia Sorrento.*Yes, it is * passenger - if there isn’t any luggage. That is why I specified the dodge caravan. No other cars were available, and the desk staff were very unpleasant to work with. And, there is damage on the car, but there were no altertives.
Was told Dodge Caravan was available, but it wasn’t.
*. Wanted to swap out for larger vehicle that would accommodate ALL of us. Or, get a one way rental just to get us to our destination. Two people ended up calling someone in Los Angeles (hour west of airport to drive them ** minutes farther to the east, then back to their own home). Five hour drive time for a coworker on the weekend.
Been a corporate customer for decades.
Hertz customer service does not answer phones on the weekend. Left message ** hours ago for “call back” on Monday the **nd.