I used hertz for the first time on ********* and it was not a good experience at all...

GetHuman3585852's Problem With a Rental issue with Hertz from September 2019

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The issue in GetHuman3585852's own words
I used hertz for the first time on ********* and it was not a good experience at all!! I reserved a Yukon *wks in advance and when I came to pick it up my rental it was a mini van. I do not like driving mini vans which is why I reserved the midsized SUV. I had * teenagers riding with me in a vehicle I wasnt comfortable driving but it was either drive it or dont go and I was not about to cancel our trip to Holiday World and let down my kids. When someone reserves a vehicle thats the one they should get when they come to pick it up.....PERIOD! Thats why you RESERVE something! To have it when you need it! Very diappointing!! I work hard for the money I make and when I pay for services such as Hertz I expect for employees to do their job right!

GetHuman3585852 did not yet indicate what Hertz should do to make this right.

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Hertz

Problem With a Rental issue
Reported by GetHuman3585852
Sep 14th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2105 others
0 customers following this

Timeline

GetHuman3585852 started working on this issue
Sep 14th, 2019 3:32am

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