Dreadful service by delivery man.

GetHuman-hconeeus's customer service issue with Hermes.com from September 2020

Help with my Hermes.com issue
The issue in GetHuman-hconeeus's own words
I would like my packages delivered properly and the deliveryman to be polite. ... *.The delivery man threw parcel over back gate knocking over watering can. See delivery photo.**.Last time he told me my parcel was bloody heavy and he was disabled. Do they not provide him with a trolley?**. Previous time left parcel at a neighbour, although not authorized to do so. I WAS IN. My neighbours husband presumed it was theirs. I received email to say it had been safely delivered.**. Time before he said he'd delivered * parcels. Only one received. The second was delivered the next day. But email and text said both were delivered the same day.*I have been very patient but he is rude and un-co-operative.
I am at least ** older that the deliveryman and like him also have mobility problems.
They could speak to the deliveryman and ensure that if he requires it, a trolley is available to help him. They should also explain that throwing parcels over a gate is less successful than opening the gate. It should be suggested that his customer service skills need improvement. He is off-hand and rude.
I am only their customer because many companies use them for delivering parcels.
On one occasion I wrote to Debenhams but as they are in administration the message did not get any response. Have in the past rung the Hermes depot, the telephone number has now disappeared.
How GetHuman-hconeeus fixed the problem

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Hermes.com

receive package from well known company
Customer service issue
Reported by GetHuman-hconeeus
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 19570 others
0 customers following this
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Timeline

GetHuman-hconeeus started working on this issue
Sep 26th, 2020 11:02am
GetHuman-hconeeus shared this issue with friends on Facebook
Sep 26th, 2020 11:03am
GetHuman-hconeeus indicated the issue is not fixed yet.
Sep 26th, 2020 3:16pm
GetHuman-hconeeus indicated the issue is not fixed yet.
Sep 26th, 2020 3:18pm
GetHuman-hconeeus indicated the issue is not fixed yet.
Sep 26th, 2020 3:21pm
GetHuman-hconeeus indicated the issue is not fixed yet.
Sep 26th, 2020 3:34pm
GetHuman-hconeeus indicated the issue is not fixed yet.
Sep 26th, 2020 3:37pm

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