I ordered an item that was to be delivered by Hermes. I ended up paying Royal Mail post...

GetHuman5299853's customer service issue with Hermes.com from September 2020

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The issue in GetHuman5299853's own words
I ordered an item that was to be delivered by Hermes. I ended up paying Royal Mail postage fees as the "sender" did not pay the correct postage. This was confusing as the item ordered came with free delivery and was sent via Hermes, therefore should have been delivered to my door at no extra cost to me, by Hermes. The sender clearly had the correct labels on the package for it to be delivered by Hermes, but it ended up in the Royal Mail system without Royal Mail postage fees, hence I had to pay this fee, in order to receive my package. I have evidence of the amount paid and would like a refund an amount for the inconvenience caused.**Date: ****-**-*** weight: *.**kg* reference *: YT*****************Postcode Destination: **, N** *AN*Surname: BRISCOE *VAN ***DROP ***C-ROUND ******* LOND*COU-PNET**Thanks in advance for your co-operation in this matter.

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Hermes.com

Customer service issue
Reported by GetHuman5299853
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 19597 others
0 customers following this

Timeline

GetHuman5299853 started working on this issue
Sep 25th, 2020 2:15pm
GetHuman5299853 indicated the issue is not fixed yet.
Sep 25th, 2020 10:33pm
GetHuman5299853 confirmed the issue is fixed. Hooray!
Sep 25th, 2020 10:33pm
GetHuman5299853 indicated the issue is not fixed yet.
Sep 25th, 2020 10:44pm
GetHuman5299853 indicated the issue is not fixed yet.
Oct 1st, 2020 5:50pm
GetHuman5299853 indicated the issue is not fixed yet.
Oct 1st, 2020 5:52pm

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