Paid to have a parcel collected on Wednesday Dec **, not collected. Message on tracking...

GetHuman-balmerd's Item Not Picked Up issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-balmerd's own words
Paid to have a parcel collected on Wednesday Dec **, not collected. Message on tracking stating it will be collected the next working day Dec **, again the parcel was not collected with the message that it will collected on Dec **. This will be the third day that I have waited in. If this parcel is not collected today I will readdress it and send it by Royal Mail. The fee paid will be recovered via PayPal complaint procedure. You will have lost a customer.

GetHuman-balmerd did not yet indicate what Hermes.com should do to make this right.

How GetHuman-balmerd fixed the problem
Sent it by another carrier.
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Hermes.com

Item Not Picked Up issue
Reported by GetHuman-balmerd
Dec 20th, 2019 - a year ago
Fixed
Seen by 9 customers so far
Similar issue to 27942 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-balmerd started working on this issue
Dec 20th, 2019 11:53am
GetHuman-balmerd shared this issue with friends on Facebook
Dec 20th, 2019 11:54am
GetHuman-balmerd shared this issue with friends on Facebook
Dec 20th, 2019 11:55am
GetHuman-balmerd confirmed the issue is fixed. Hooray!
Dec 21st, 2019 12:21pm
GetHuman-balmerd confirmed the issue is fixed. Hooray!
Dec 21st, 2019 12:21pm

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