Item lost for nearly * weeks due to failed delivery. No-fault of mine, I was home all d...

GetHuman-godduz's Missing Item issue with Hermes.com from December 2019

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The issue in GetHuman-godduz's own words
Get a parcel delivered to me ... Item lost for nearly * weeks due to failed delivery. No-fault of mine, I was home all day. Just went awol after that. Then i filed lost item case. They found it. I gave all the extra information for them to be able to find my address more easily, well they still can't find my address apparently, failed delivery again, after * weeks waiting for my parcel and wondering if I would ever get it at all. Both times I never get a phone call at all. In the past, Hermes deliveries have come through without any issues at all. I am wondering if this is because of the size and weight of my item, which is **kgs, but this was booked through their service for heavier items. Frustratingly I just have to sit here and watch the tracking say due for delivery today, and then back at the depot, all over again. It's exasperating, I do not know what to do anymore, can't get in touch with anyone to help me at all, all I get is machine answers on chat, then it blocks me to go into any further inquiries with a real person. All that I need is a human being to talk to who can arrange properly to guarantee delivery of my parcel, and avoiding loss again, maybe this time for good. I can't even go to pick it up myself, as no such option is given. Please help
Courier needs to call if they can't find me, there is no excuse in **st century
All that I need is a human being to talk to who can arrange properly to guarantee delivery of my parcel, and avoiding loss again, maybe this time for good. I can even go to pick it up myself, from wherever it is they say
I send all my eBay stuff with Hermes and have used them for a very long time, they are my preferred shipping service most times
Tried chat service, tried calling
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Hermes.com

Hermes Light and Large
Missing Item issue
Reported by GetHuman-godduz
Dec 14th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 25782 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-godduz started working on this issue
Dec 14th, 2019 12:02pm
GetHuman-godduz indicated the issue is not fixed yet.
Dec 14th, 2019 8:03pm
GetHuman-godduz indicated the issue is not fixed yet.
Dec 15th, 2019 5:23pm