FOR THE ATTENTION OF CUSTOMER SERVICES**I wish to complain most strongly regarding item...

GetHuman4085221's customer service issue with Hermes.com from December 2019

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The issue in GetHuman4085221's own words
FOR THE ATTENTION OF CUSTOMER SERVICES**I wish to complain most strongly regarding item tracking number ****************.*****This item has just been delivered (*:**pm) by the husband of a worker at the school next door to where I live who tells me that it had just been found dumped in their car park. The tracking on this shows that delivery was attempted at **:** but there was no one in to receive it, and that a further attempt will be made to deliver tomorrow. There was, in fact someone at home at this time and no card was left to advise. The permanent notices which are on display on my front door, advising carriers in the case of there being no reply at the door, to either leave packages with a neighbour or, if no one was available to leave in our blue wheelie bin were ignored.**It is my view that your courier did not even attempt to deliver this to my address and simply threw the package over the school wall into their car park. It is only pure luck that this was found before it was destroyed by a car in that car park. This service is obviously not acceptable and I would value your comments regarding this before I take further action. I have used your services on numerous occasions and if this is typical of your delivery practices, I will be forced to use another of the many carriers available.*****Regards**Paul Whur*** Kenyon Street, Leigh, WN* *NH**email *****@***.com*****Other information:**** BOL***COU-PNET**Van ****DROP ****C-ROUND ******H*DAY**Date ****-**-****Weight in kg *.***Reference * A*************Reference * A************Parcel No ******-***-**-********-*

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Hermes.com

Customer service issue
Reported by GetHuman4085221
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 25177 others
0 customers following this

Timeline

GetHuman4085221 started working on this issue
Dec 12th, 2019 6:15pm
GetHuman4085221 indicated the issue is not fixed yet.
Dec 13th, 2019 11:49am
GetHuman4085221 indicated the issue is not fixed yet.
Dec 15th, 2019 12:27pm