Hi ,having problems getting a response from sent emails, have paid for postage labels...

GetHuman3833415's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman3833415's own words
Hi ,having problems getting a response from sent emails, have paid for postage labels ,the same labels mutible times because kept saying not paid ,still says not paid but have been taken out of paypal , have opened case with paypal to try and get refunded but I need the labels I have people waiting for parcels , I am having real problems finding someone to speak to resolve issue except premium number which I will not use I don't feel I should pay for expensive call for hermes issue ,my phone number us *********** ,thanks julie

GetHuman3833415 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3833415 fixed the problem
Kept emailing hermes support ,after a few days got response which gave link to live chat ,live chat kept ending not enough time given to reply , but when I checked in paypal payments had been back into paypal which is great
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Hermes.com

Customer service issue
Reported by GetHuman3833415
Oct 26th, 2019 - 2 years ago
Fixed
GetHuman3833415 shared how to fix
Seen by 12 customers so far
Similar issue to 27931 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3833415 started working on this issue
Oct 26th, 2019 4:00pm
GetHuman3833415 indicated the issue is not fixed yet.
Oct 26th, 2019 8:12pm
GetHuman3833415 indicated the issue is not fixed yet.
Oct 27th, 2019 7:44pm
GetHuman3833415 indicated the issue is not fixed yet.
Oct 28th, 2019 6:06am
GetHuman3833415 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 6:58pm