Re tracking number **************** *The Hermes automated message says my Lakeland parc...

GetHuman3853762's Missing Item issue with Hermes.com from October 2019

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The issue in GetHuman3853762's own words
Re tracking number **************** *The Hermes automated message says my Lakeland parcel has been delivered and has a photo... problem is the photo of the secure location is not on my property.*At **:** when the parcel was supposed to have been delivered... the gates to my property were open... the drive of ** metres was clear with my car on the drive. I have a clear view from my office of the whole drive and no-one entered my property .*There was no knock on the door, no card through the letterbox and no delivery.*The photo taken is not on Lanes End property.*The name of the property is on a large wooden plaque attached to one of the gate pillars and is very visible.*Therefore, can you please ask your driver to collect the parcel from the wrong location and deliver it to the correct location.*If this is a problem, I will contact Lakeland and cancel the order explaining the reason and asking how a delivery so simple could cause a problem, other than the delivery driver not doing his *her job.*Please let me know what you intend to do in order to resolve this.*Kind regards.*David Sibbald-wall

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Hermes.com

Missing Item issue
Reported by GetHuman3853762
Oct 30th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 28465 others
0 customers following this

Timeline

GetHuman3853762 started working on this issue
Oct 30th, 2019 2:04pm
GetHuman3853762 indicated the issue is not fixed yet.
Oct 30th, 2019 7:35pm

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