Tracking number : *****************Hermis changed their delivery time this morning and...
GetHuman3449301's customer service issue with Hermes.com from August 2019
Help with my Hermes.com issue
The issue in GetHuman3449301's own words
Tracking number : *****************Hermis changed their delivery time this morning and so I notified them of a “ safe place “ to leave my package .*Despite a confirmation e mail from Hermes acknowledging receipt and location of my e mail , I returned home to find a Hermis card thru the mailbox saying “ delivered to neighbour “ with NO house number !!! *I live in a built up residential area with a choice of several elderly neighbours and I have no idea which one to disturb .... having now been home for over * hours NO neighbour has contacted me so I do NOt have receipt of my delivery
GetHuman3449301 did not yet indicate what Hermes.com should do to make this right.
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How GetHuman3449301 fixed the problem
I found a picture of the “ delivery “ attached to one of their e mails which showed the parcel OUTSIDE THE PORCH. In a corner !,!,! NOT with a neighbour as stated on the card
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