Tracking number : *****************Hermis changed their delivery time this morning and...

GetHuman3449301's customer service issue with Hermes.com from August 2019

Help with my Hermes.com issue
The issue in GetHuman3449301's own words
Tracking number : *****************Hermis changed their delivery time this morning and so I notified them of a “ safe place “ to leave my package .*Despite a confirmation e mail from Hermes acknowledging receipt and location of my e mail , I returned home to find a Hermis card thru the mailbox saying “ delivered to neighbour “ with NO house number !!! *I live in a built up residential area with a choice of several elderly neighbours and I have no idea which one to disturb .... having now been home for over * hours NO neighbour has contacted me so I do NOt have receipt of my delivery

GetHuman3449301 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3449301 fixed the problem
I found a picture of the “ delivery “ attached to one of their e mails which showed the parcel OUTSIDE THE PORCH. In a corner !,!,! NOT with a neighbour as stated on the card
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Hermes.com

Customer service issue
Reported by GetHuman3449301
Aug 19th, 2019 - a year ago
Fixed
GetHuman3449301 shared how to fix
Seen by 8 customers so far
Similar issue to 19052 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3449301 started working on this issue
Aug 19th, 2019 5:38pm
GetHuman3449301 indicated the issue is not fixed yet.
Aug 20th, 2019 6:41am
GetHuman3449301 indicated the issue is not fixed yet.
Aug 20th, 2019 6:46am
GetHuman3449301 confirmed the issue is fixed. Hooray!
Aug 20th, 2019 6:54am
GetHuman3449301 confirmed the issue is fixed. Hooray!
Aug 20th, 2019 7:17am

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