I placed two orders. One with amazon, tracking number: ****************. And one with D...

GetHuman-tashbea's customer service issue with Hermes.com from August 2019

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The issue in GetHuman-tashbea's own words
I placed two orders. One with amazon, tracking number: ****************. And one with Debenhams, tracking number: ****************. I was sent an email regarding the amazon order last Friday to say it was out for delivery and I should receive it by *pm. It got past *pm and I still had not received my parcel. The tracking status then updated and said they were experiencing issues with delivery. However on amazon tracking it says delivery attempted. This cannot be true as I have no card through the door. It then updated again and said it would deliver today by *pm. I have now just tracked the delivery and again the same message has appeared that they are experiencing delays with the delivery. The same thing has happened with my Debenhams order today too. I have been waiting for these deliveries at home twice now and it’s not good enough. I am unable to contact myhermes by phone and speak to an actual human. The service is appalling!!

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Customer service issue
Reported by GetHuman-tashbea
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 17587 others
0 customers following this


GetHuman-tashbea started working on this issue
Aug 5th, 2019 4:08pm
GetHuman-tashbea indicated the issue is not fixed yet.
Aug 6th, 2019 4:19pm