I regularly send Hermes parcels to my Son in Germany. Hermes is cheap and quick. Sent...

GetHuman3356907's customer service issue with Hermes.com from August 2019

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The issue in GetHuman3356907's own words
I regularly send Hermes parcels to my Son in Germany. Hermes is cheap and quick. Sent on Monday, received today. My issue is with how the parcels arrive. He has just sent me a photo of the parcel, ripped open on one side. Luckily the contents were in tact but I spent absolutely ages taping the whole box with Gorilla tape which I thought would cause him problems getting it open. This is not the first time by any means this has happened but can't think any care is taken when on route. Perhaps some of this is out of your hands but when you know that your parcel will arrive in a terrible state it really does determine what things you can send in the future. This is not a claim for the damage just something noteworthy that perhaps you can address

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Hermes.com

Customer service issue
Reported by GetHuman3356907
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 17368 others
0 customers following this

Timeline

GetHuman3356907 started working on this issue
Aug 2nd, 2019 4:35pm
GetHuman3356907 indicated the issue is not fixed yet.
Aug 3rd, 2019 6:50pm

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