Parcel not delivered. Been asked to contact Hermes. Unable to do so as automated phone response.

GetHuman3321717's customer service issue with Hermes.com from July 2019

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The issue in GetHuman3321717's own words
Receive my parcel ... You couldn’t deliver my parcel. I’ve had several issues with Hermes deliveries recently. I have been asked to contact you. I have rung Hermes and been advised to start a live chat.*The whole customer service experience is very frustrating.*If and when I do get to speak to someone, hopefully my parcel will be delivered. Following any contact, I will then receive an email telling me you have altered my delivery date... as I requested... which is clearly NOT the case. It just wasn’t delivered when it should have been.
I need to actually speak to someone. This is not my issue... I have placed an order, Hermes have not delivered..
I am currently abroad until Friday so cannot ring Hermes... although I will get the same answer as previous. *IT IS HERMES WHO HAVE ASKED ME TO CONTACT THEM.....So WHY can I not speak to someone. I just get an automated response
I have been an amazon prime customer for a long time and order regularly.
Phoning..... phoning..... phoning.. *Very frustrated at not being able to speak to a person.
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Hermes.com

Hermes delivery
Customer service issue
Reported by GetHuman3321717
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 16605 others
0 customers following this

Timeline

GetHuman3321717 started working on this issue
Jul 27th, 2019 5:01pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 27th, 2019 5:02pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 27th, 2019 5:02pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 27th, 2019 5:02pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 28th, 2019 7:12am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 28th, 2019 7:12am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 28th, 2019 3:45pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 29th, 2019 6:15am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 30th, 2019 5:17am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 30th, 2019 5:19am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 30th, 2019 5:40am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 5:09am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 5:15am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 5:15am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 5:15am
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 1:38pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 1:38pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 1:55pm
GetHuman3321717 indicated the issue is not fixed yet.
Jul 31st, 2019 2:26pm