Hello again, *I have a one more parcel - tracking Number **************** - with you...

GetHuman-ecogirl's customer service issue with Hermes.com from March 2019

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The issue in GetHuman-ecogirl's own words
Hello again, *I have a one more parcel - tracking Number **************** - with you. * It HAS to go through the LETTER BOX as well, **as the parcel from in front of my door left by your courier yesterday has to go through a letter box please! *That is VERY IMPORTANT , tracking number **************** was LEFT OUTSIDE, UNSAFE!!! Please open the parcel that is left at the door and please deliver whats inside - it is the magazin from IDEAL SHOPPING Ltd Tonic Studios and small metal dies set ,but the parcel' s worth over **£.*It shall go in easily when out of envelope - please open, IF IT IS NOT POSSIBLE TO GET IT THROUGH without opening). **PLEASE DO NOT LEAVE IT OUTSIDE.* *The latest parcel - *****************, if not possible to deliver through the letter box - could you please keep it till my return ? I would collect it myself.* OR*Another way - to leave it in the garden at the BACK of the house - under the large black plastic box that is in there, if that is not too much trouble... but the yesterdays parcel HAS TO GO INSIDE , its too expensive to leave unprotected.** If not - please RETURN it to the sender.*Sorry for inconvenience. And please let me know what you did.**THANK you very much for your time!*Thank you for your help, very appreciated!** With best regards Lucia Noble**PS I did not realise, that IDEAL SHOPPING is operated partly from abroad - and not easy to get the customer services to get information - they never send tracking numbers unless asked and often it s too late to make changes...
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Hermes.com

Customer service issue
Reported by GetHuman-ecogirl
Mar 28th, 2019 - 23d ago
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GetHuman-ecogirl started working on this issue
Mar 28th 6:31am