******************missing items * * please read bottom to top as this is copied from e...

GetHuman2098106's customer service issue with Hermes.com from February 2019

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******************missing items * * please read bottom to top as this is copied from emails so it wont make sense to read top to bottom, i want to know what happens next the last response is not very helpful **Reference: ******-*******Parcel ID: ******************Subject: opened box** *You recently requested assistance through our online support pages. Below is a summary of your request and our response.** *To access your question from our support site, click here* *Response By E-mail (Sneha Motwani) (********** **.** PM)*Good Afternoon,* *Thanks for getting in touch with us about parcel number ***************** *Thank you for confirming the details requested. I have forwarded this issue on to our Supports team who will confirm the details of this delivery and then we will get back in contact with you via e-mail with any appropriate information. *Please let us know if we can help with anything else.* *To make it easier to get in touch, you can also use our live chat on this link * *Thanks*Sneha Motwani*Hermes Customer Services* *Customer By CSS E-mail () (********** **.** PM)*Yes the missing items are as follows:** childrens summer caps with shimmer and shine characters on.*a pink wall plaque.**a few other items are slightly damaged, eg. a toy has been opened and a part taken out then resealed (this was not in this condition when it was sent i have been informed by the sender).*some bras are dirty as though they have been on a dirty floor.*I believe the box was insured.*It was taped fully when it was sent and there is a hole in it and a tape opened on receipt of the box.*The box was sat at the depot for * days according to tracking info, which I know is not a long time. But items usually arrive very quickly here so this does make me suspicious.*There were no items in the box that would be a cause for concern for the box to be interferred with.*If this was the case i would completely understand items being removed and the box searched or damaged. I do not trust my local Hermes now.**Please respond promptly as this resolve will affect my future use of the company.**King regards.**opened box *Incident: ******-******** *Response By E-mail (Sukhdeep Kaur Saini) (********** **.** PM)*Good Evening,* *Thank you for e-mailing us at Hermes.* *I am sorry your parcel was delivered with missing content.* *We can conduct a search for these items at the depot. Please could you provide us with details of the missing content, the contents and how it was packaged?* *We will then forward this information to the relevant depot who will endeavour to track down this items will confirm the details and then we will get back in contact with you via e-mail with the appropriate information.* *I would like to sincerely apologise on behalf of Hermes for any inconvenience this may have caused and I can assure you this is not a common practice.* *Should you require any further assistance, please do not hesitate to contact us.* *Regards,* *Sukhdeep Saini* *Customer Service Advisor*Hermes Support..* *Customer By CSS Web () (********** **.** PM)*after recieving box this morning it has a hole in and items are missing that were in the box upon posting

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Hermes.com

Customer service issue
Reported by GetHuman2098106
Feb 2nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2775 others
0 customers following this

Timeline

GetHuman2098106 started working on this issue
Feb 2nd, 2019 11:22am

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