approximately *.* months ago i received a refurbished a "Microsoft Authorized Refurbish...

GetHuman1322297's customer service issue with Heartlandamerica.com from October 2018

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The issue in GetHuman1322297's own words
I need now is perhaps the CODE to INSTALL the original WINDOWS that came with the computer and instructions on how to proceed. ... approximately *.* months ago i received a refurbished a "Microsoft Authorized Refurbisher Computer" mailed from China.*As I was prepared to install programs, I saw on the right button side "Install Windows" a command to go to "Settings and install windows UPDATE". I did so, and was told to go to store and "buy Windows **". *At this point, I stopped because the computer was supposed to come with WINDOWS (perhaps Win *?***?). *I just want the Windows that came with the computer. When I attempted to get it, I got the message, "You can*t do that because you downloaded the Updates to WIN ** before you installed your Windows.**With the package I received there was no CODE to install the original Windows. What I need now is perhaps the CODE to INSTALL the original WINDOWS that came with the computer and instructions on how to proceed.**Sorry for the length of this messsage.*Sincerely,**Jose D. Evora***P.S.: I scanned the labels, but I don*t see how to attach them here. Therefore, I*ll be trying to e-mail you the attachments separately.
I need now is perhaps the CODE to INSTALL the original WINDOWS that came with the computer and instructions on how to proceed.
I believe I*m a very good customer to Heartland America, and have been for quite some time now.
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Heartlandamerica.com

Refurbished Computer - Ref N* *: ******** ** Ref N* *: HE * - ***** Serial N* * * J F T L** Instock Srl C ******** ITEM *****
Customer service issue
Reported by GetHuman1322297
Oct 11th, 2018 - a mon ago
I have an issue with Heartlandamerica.com too
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GetHuman1322297 started working on this issue
Oct 11th 10:39pm