I entered one of HGTV’s contests in Nov. ****. I made sure to NOT order their magazine...
GetHuman-jbsiberg's customer service issue with Hearst Magazines from February 2019
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The issue in GetHuman-jbsiberg's own words
Just enter a contest ... I entered one of HGTV’s contests in Nov. ****. I made sure to NOT order their magazine as the contest stated no purchase necessary. I received a bill stating that I had ordered a subscription to their magazine. I sent back the bill stating I had not ordered this magazine. I then had to call to cancel subscription I had never ordered. I again entered a contest pn Feb **, ****. I made sure that nowhere on the entry it stated that I was ordering a subscription to their magazine. Once again I received an email bill for a year’s subscription to their magazine. Once again I had to call to cancel the subscription that I did NOT order. I spoke with Lil, ID ********. After explaining the entire story she said she couldn’t find an account for me but saw the Nov **** account which was cancelled. She said I would have to call back when my account was listed. I requested a Supervisor. Lil left me on hold for over * minutes. Came back and said she had a Supervisor on and would switch me over. That took an additional * minutes. Was then connected to Sam, ID ********. Had to explain entire situation to him said it would be taken care of. Requested Federal Agency that Hearst reports to and was told he couldn’t give that to me. Then asked for phone number for Hearst and was given am email address. This is ludicrous!
They are fraudulently subscribing me to a magazine without my authorization
Stop subscribing me to your magazines when I haven’t subscribed
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