No audio from Sony *K tv on Netflix

GetHuman609363's customer service issue with Harman Kardon from April 2018

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Help with my Harman Kardon issue
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Where was the item purchased, Order number (if applicable), and Billing address
GetHuman609363's next move: have a Harman Kardon rep call.
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The issue and preferred resolution, in GetHuman609363's own words:
No audio from Sony *K tv on Netflix
I trust that Harman Kardon will make this right and come up with a resolution that is fair.
Help with my Harman Kardon issue
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Harman Kardon

Avr ****
Customer service issue
Reported by GetHuman609363
Apr 18th, 2018 - 3 mons ago
I have an issue with Harman Kardon too
Not resolved
Seen by 2 customers so far
Similar issue to 12 others
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Timeline
GetHuman609363 started working on this issue
Apr 18th 8:59pm