We have a warranty recall on our new **** street glide. We are told by the dealer that...

GetHuman-lhr's customer service issue with Harley Davidson from November 2018

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The issue in GetHuman-lhr's own words
We have a warranty recall on our new **** street glide. We are told by the dealer that because the police department has priority, they are not taking regular costumers' recalls at this time. That it will take anywhere from * to * months to get the issue resolved. When my husband asked if he could ride his bike, the person at harley said that he recommended my husband not use the bike until the issue is resolved. We asked for a loaner and were also told no. How is this fair to your customers when we are expected to continue making our monthly payments? I use my bike to get to and from work and i need it fixed asap!! Please help!!
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Harley Davidson

Customer service issue
Reported by GetHuman-lhr
Nov 9th, 2018 - 3 mons ago
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GetHuman-lhr started working on this issue
Nov 9th, 2018 11:28pm