I purchased a helmet and only wore it a few times. We went on week long trip to South D...

GetHuman-joansapp's customer service issue with Harley Davidson from July 2018

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The issue in GetHuman-joansapp's own words
I purchased a helmet and only wore it a few times. We went on week long trip to South Dakota and I wore the helmet on interstate. I heard a popping and dinging noise and all of a sudden my visor flew off. It was very scary and frustrating! The helmet number is *****-**VM****L CE ****. The screws were hitting the trunk when they popped off. This was not a cheap helmet and I would expect it to be better than just wearing it a few times. I would like a new helmet or at least the screws and a new visor to replace it. I am very frustrated that this happened, I thought I was purchasing a safe product. Please advise, I wrote the corporate office a few days ago and never heard a thing.
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Harley Davidson

Customer service issue
Reported by GetHuman-joansapp
Jul 27th, 2018 - 10 mons ago
I have an issue with Harley Davidson too
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Seen by 2 customers so far
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Timeline
GetHuman-joansapp started working on this issue
Jul 27th, 2018 1:11pm