I was given the wrong information my hm passport office.**I called on ** dec **:** on t...

GetHuman1968658's customer service issue with HM Passport Office from January 2019

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The issue in GetHuman1968658's own words
I was given the wrong information my hm passport office.**I called on ** dec **:** on this phone nr -***********. *I was charged £**.***to be given the wrong information by customer service. *I asked what is the procedures in order to apply for a passport if child is not in uk and I was sent to the consulate where the child reside just to find outafter that in fact I should've apply online .**Why was I given the wrong information when I specifically asked for advise.*?
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HM Passport Office

Customer service issue
Reported by GetHuman1968658
Jan 15th, 2019 - 9 mons ago
I have an issue with HM Passport Office too
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Seen by 9 customers so far
Similar issue to 20 others
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Timeline
GetHuman1968658 started working on this issue
Jan 15th 1:52pm