Hi I received notice from my H&R tax consultant John Broad in Phoenix Az who completed...

GetHuman-janevanh's customer service issue with H&R Block from October 2018

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Hi I received notice from my H&R tax consultant John Broad in Phoenix Az who completed my overseas tax return.(I have an extended deadline) He instructed me to register an account on line so I could pay view and sign my **** return which is due today! I registered and signed up for an account . (UN) ***winked That all went fine. However because I have a * word last name I typed in my name to confirm my identity and the system blocked me out. I emailed John Broad and he gave me the exact upper case identification used on my return:JANE VAN HONK I went back into HRblock.com *typed in my name as used on my return and still I was refused entry . I am happy to send you a screen shot. I need to get my forms turned in today. Please have someone from IT help me get back into my account. Thank You. Jane van Honk
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H&R Block

Customer service issue
Reported by GetHuman-janevanh
Oct 15th, 2018 - 2 mons ago
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Oct 15th 7:27pm