Hello,*Used your tax program for **** taxes. The program gave me credit for the health...

GetHuman-aarual's customer service issue with H&R Block from September 2018

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The issue in GetHuman-aarual's own words
Hello,*Used your tax program for **** taxes. The program gave me credit for the health care premium I paid for Jan, Feb, March before I went on medicare in April.*This led to a $**** tax refund.*I was and am on social security disability.*The PROBLEM: The IRS has not given me a refund.*NO, they have not sent ANY letter to me about this situation. I have talked to at least * people over the course of * months.*The result was they have given it to the IRS tax advocate in Cleveland OH. His response is I did not meet the form **** requirements. As in the first indented paragraph which talks about being eligible for trade adjustment assistance, TAA, ATAA, RTAA or PBGC.*Now I have a problem with YOUR program. I trusted your program to complete my taxes. I did input what the program asked for. I have NO idea about form **** and the requirements to get this tax credit. I was trusting the H&R block to lead me to what was needed, and complete my taxes legally. *No one at the IRS took responsibility to tell me about this, or sent any letters. Now I get this phone call from The IRS Tax Advocate (who does not sound like anyone in my corner) who says I am not entitled unless I can somehow prove the first paragraph in the indentation of form ****.*So this is a H&R Block program problem. YOU need to explain to me and the IRS why am entitled to this credit and refund. (preferred) Or you need to refund the cost of the program and cover the cost of the pain and suffering this has caused me from being mislead to expect a refund, and now not getting one.*I expect a prompt response to this on going situation.*Sincerely*Denver Franklin

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H&R Block

Customer service issue
Reported by GetHuman-aarual
Sep 29th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1538 others
0 customers following this

Timeline

GetHuman-aarual started working on this issue
Sep 29th, 2018 6:53pm

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