My taxes were filed in April. First HR Block printed wrong social so IT'S rejected firs...

GetHuman-kimarowe's customer service issue with H&R Block from August 2018

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The issue in GetHuman-kimarowe's own words
My taxes were filed in April. First HR Block printed wrong social so IT'S rejected first return as efile. But I filed **** in April. Mailed what HR Block printed for me. In July I got a letter stating can't refund me. No W*! So I went back to HR Block they faxed info, or claimed to. Called IRS today. Im told that they didn't fax it should have had confirmation. If not returned todat my refund is lessend. So went to HR Block third time. For it to be re faxed. This agent said first one wasn't sent properly. To top this off. Instead of receiving my prior years taxes. I opened my mail to find ANOTHER PERSON'S RETURN BUT IN AN ENVELOPE WITH MY NAME. SO now I dont know where mine are. I returned the strangers tax return! So who knows where my info is. Hopefully no one steals my identity. I want my tax prep fees refunded to me as well as the peace of mind! I called and was told a supervisor call me today ***pm. No one did. Surprise. It's so wrong you sent me someone else's tax return.
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H&R Block

Customer service issue
Reported by GetHuman-kimarowe
Aug 17th, 2018 - a yr ago
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Items needed
Social Security Number
Email on Account
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
GetHuman-kimarowe started working on this issue
Aug 17th, 2018 12:30am
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Aug 17th, 2018 12:31am
GetHuman-kimarowe indicated the issue is not fixed yet.
Aug 17th, 2018 12:32am