Updated

GunBroker.com Customer FAQ

Top Answers & How-to Guides

How do I Contact GunBroker.com Customer Service?

The question we are asked most often is about how to talk to GunBroker.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the fees associated with using GunBroker.com?

The fees associated with using GunBroker.com include a variety of charges. For sellers, there is an upfront listing fee which varies...
Ask any question you have about GunBroker.com customer service, get an answer now.

Recent GunBroker.com Customer Questions

how do I call support for registration issues

GunBroker.com does not offer phone support. However, they do have a robust online help center for registration issues. Visit the website and navigate to the help center where you can find instructions on addressing common issues. If you are unable to resolve your problem with the available resources, you can submit a customer service ticket. Once you've submitted this, a member of the GunBroker.com support team will get in touch with you to assist further.
Asked Apr 16, 2024 2:44 PM

We recently had a seller who does not send the item after receiving a money order payment for order number 24315595 item # 1040198510 Can we have help with this problem?

I'm sorry to hear about this issue. If you're having trouble with a transaction on GunBroker.com, it's recommended that you file a dispute under the Fraud Claims process. According the GunBroker's policies, they provide a platform for safe transactions and encourage communication between buyers and sellers. Filing a claim ensures GunBroker can assist in mediating the issue. They actively monitor all activities for any potential fraud to keep the marketplace a secure environment. Please go ahead and initiate the dispute process for your order.
Asked Apr 10, 2024 2:38 PM

access code wont allow me to buy on gun broker

If your access code isn't allowing you to make purchases on GunBroker.com, it could be because of a few reasons. Your account might not be fully verified yet, or there could be a problem with your payment method. It's important to make sure that all of your account and payment information is accurate and up-to-date. Additionally, the item you're trying to purchase may also have certain restrictions. If all the relevant details seem correct but you're still experiencing problems, it's possible you're dealing with a technical issue. Be sure to check the code properly whether it is typed in the correct format without any spaces or characters.
Asked Apr 3, 2024 9:29 PM

I believe fraud has occurred in my account.

We're sorry to hear about your concerns. If you suspect fraudulent activity on your GunBroker.com account, secure your account immediately by changing your password and update your security questions. After ensuring the security of your account, report the issue directly to GunBroker.com. They have a dedicated customer service team that handles such matters and they will guide you through the necessary procedures to investigate and resolve the situation. Remember, never share your account login details with anyone.
Asked Apr 2, 2024 2:34 PM

I can't reset my user id or password

If you are having trouble resetting your user ID or password on GunBroker.com, make sure you're following the correct steps. For your user ID, you won't be able to change it once it's set. If you've forgotten it, look for any email communications from GunBroker.com, which should contain your user ID. To reset your password, click 'Sign In' at the top right of the home page. Then, click on 'Forgot your password?' and fill in the necessary details. A link to reset your password will be sent to your registered email address. Keep in mind that it might fall into your spam or junk mail folder so do check those as well. If you're still experiencing issues, it might be a technical problem.
Asked Apr 1, 2024 6:01 PM

Help me with my GunBroker.com customer service issue

Payment Methods

What are the accepted payment methods on GunBroker.com?

GunBroker.com accepts various payment methods to provide convenience and flexibility for buyers and sellers. The accepted payment methods...

Items for Sale

Can I sell items other than firearms on GunBroker.com?

Yes, GunBroker.com allows the sale of items other than firearms. While firearms are the primary focus of the platform, sellers can...

Firearm Restrictions

Are there any restrictions on purchasing firearms from GunBroker.com?

Yes, there are restrictions on purchasing firearms from GunBroker.com. Buyers must comply with federal, state, and local laws regarding...

International Availability

Is GunBroker.com available internationally?

No, GunBroker.com is not available internationally. It is a U.S.-based marketplace for firearms, ammunition, and accessories, and operates...

Fees

What are the fees associated with using GunBroker.com?

The fees associated with using GunBroker.com include a variety of charges. For sellers, there is an upfront listing fee which varies...
We look to the GunBroker.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GunBroker.com issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated