Many of our item listings have expired due to the ** day limit. I have reviewed your do...

GetHuman755930's customer service issue with GunBroker.com from June 2018

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The issue in GetHuman755930's own words
Many of our item listings have expired due to the ** day limit. I have reviewed your documentation on relisting and that you will charge us for any “optional fees” when we relist an item after ** days.*We do not use any “optional fees” yet I find that we are being charged a “Insertion fees for relist of item” of $*.** for each relisted item even if I used the multiple relist feature and relist without edits. When I relist this way, I am locked into a “Short Term” listing for * days and then it expires again. Why are we charged the $*.**? In reviewing your new relisting parameters, I know that the optional fees would be charged if the item is relisted but I found nothing about this “Insertion fees for relisting of item”. Why can I only relist for a “Short Term”?*Many of our items such as gun parts, magazines and ammo cost $*, $*, $**, $**, $** or $**. We don’t mind paying a sales commission on these items when sold but when relisting such unsold items, it becomes cost prohibitive to pay $*.** every * to * days. These items may not be in high demand especially gun parts and magazines until the buyer needs them. If our part or magazine is no longer listed when the customer needs it, we both loose.*I still do not find a way to relist an item BEFORE the ** day limit. If there is a way to relist before the ** days, will we be charged the $*.** “Insertion fees for relist of item”?*Our last invoice dated ******** listed *I have over *** items that have expired and to relist all of them would NOT BE COST EFFECTIVE ESPECIALLY IF IT IS ONLY FOR "Short Term". Your new guidelines have adversely affected our bottom-line and hinder our ability to sell items, especially gun parts, on GunBroker.
GetHuman755930 did not yet indicate what GunBroker.com should do to make this right.
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GunBroker.com

Customer service issue
Reported by GetHuman755930
Jun 6th, 2018 - a yr ago
I have an issue with GunBroker.com too
Fixed
Seen by 8 customers so far
Similar issue to 229 others
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Timeline
GetHuman755930 started working on this issue
Jun 6th, 2018 2:00pm
GetHuman755930 indicated the issue is not fixed yet.
Jun 6th, 2018 7:49pm
GetHuman755930 indicated the issue is not fixed yet.
Jun 6th, 2018 8:11pm
GetHuman755930 confirmed the issue is fixed. Hooray!
Jun 8th, 2018 7:57pm
GetHuman755930 confirmed the issue is fixed. Hooray!
Jun 12th, 2018 2:02pm