From: Hilman Huskey ******@***.com**Date: Wed, Nov **, **** at **:** AM*Subject: Broken...
GetHuman-hilmanhu's customer service issue with Grohe America Inc. from December 2018
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From: Hilman Huskey ******@***.com**Date: Wed, Nov **, **** at **:** AM*Subject: Broken Grohe Gloucester Faucet*To: Hilman ******@***.com***Dear Grohe,**I would like to submit a warranty claim for a Grohe Gloucester chrome bathroom sink faucet, Model * ********, Item * ****** (Lowe's Home Improvement Receipt). This faucet was purchased from Lowe's Home Improvement on May **, **** (see attached receipt) and installed the same day (see attached picture) by licensed plumber. The handle of this faucet recently became disattached from the faucet, therefore it's not functioning. In the Grohe faucet box was your contact information and a sheet stating Limited Lifetime Warranty. A faucet as nice and as expensive as this one should not have had the handle come off five months after installation. I am very disappointed because I loved the look in my master bathroom. The faucet has not been abused, and there are no children in the home who could have damaged it. I expect to be reimbursed for the expense of this faucet. See pictures below showing faucet after installation, and faucet after handle came off, original sales receipt and picture of disattached handle. **My contact information is:*Hilman W. Huskey**** E Sanders Street*Smithfield, NC ******Cell Phone: ***-***-******Thank you for your help and your response,**Hilman Huskey**Sent from my iPhone*** Attachments
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