I have a turbo prepaid card and I lost my card last week.I got a new card sent to me to...

GetHuman902067's customer service issue with Green Dot from July 2018

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The issue in GetHuman902067's own words
I have a turbo prepaid card and I lost my card last week.I got a new card sent to me today and when I went to active it I learn that it is blocked and I have to verify who I am by sending greendot a picture of my id which would have been fine had I know last week when I called to get a new card that I would have to do this ! Now my paycheck is set to be put on my card Wednesday afternoon and it will not be able to be deposited until my ID is verified which can take * business days or longer if they don’t accept the picture of my ID .I also can not access the money I had put back in my vault on my previous card until this issue is resolved.I’m very upset about the customer service I have received so far through turbo tax prepaid service and turbo tax in general I hope that some one can on your end can help resolve this issue .

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Green Dot

Customer service issue
Reported by GetHuman902067
Jul 21st, 2018 - 5 years ago
I have an issue with Green Dot too
Fixed
Seen by 10 customers so far
Similar issue to 10208 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman902067 started working on this issue
Jul 21st, 2018 12:14am
GetHuman902067 indicated the issue is not fixed yet.
Jul 21st, 2018 3:25am
GetHuman902067 indicated the issue is not fixed yet.
Jul 22nd, 2018 1:22am
GetHuman902067 indicated the issue is not fixed yet.
Jul 22nd, 2018 6:52am
GetHuman902067 indicated the issue is not fixed yet.
Jul 22nd, 2018 11:49pm