I purchased a gold hard reloadable card and put $** on it I called the number on the fr...

GetHuman830544's customer service issue with Green Dot from June 2018

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I purchased a gold hard reloadable card and put $** on it I called the number on the front to activated the card. Once the card was activated .. monthly payments have started. I called green dot wanting to know when are my monthly payments due and how much. in order for that question to be answered i had put the greendot card number (****************) in once I did that greendot automatic representative said this card can not be used anymore and it has a negative $* balance on the card. I want to know how -* is on the card when there was only $** on the card and I spent That $** so it should be $* balance. Also if it's saying I can't use the card again will the monthly payments still exist? Also do green dot have any of my personal info like my name card number social sercurity number etc.? Thank you.
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Green Dot

Customer service issue
Reported by GetHuman830544
Jun 28th, 2018 - a yr ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman830544 started working on this issue
Jun 28th, 2018 8:02pm