My wife is in a nursing home. I have been unable to get through to her since the servic...

GetHuman5195847's Technical Support issue with GreatCall.com from August 2020

Help with my GreatCall.com issue
First: share to improve GetHuman5195847's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5195847 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5195847's own words
My wife is in a nursing home. I have been unable to get through to her since the service started. When I call her, her Jitterbug smart phone doesn't ring. All I get is a recorded message telling me to leave a message. So far, her phone has been useless and I want a credit for the time her phone hasn't functioned properly. When the problem is resolved, you may resume billing from that point forward. Her phone number is ***-***-****.**I tried calling your office at about *:** Pacific time and I got a recorded message and a hang-up.*PLEASE CONTACT ME ASAP. My email appears below.
This especially frustrating because of my wife's isolation due to COVID-**
Please fix it !
New customer ... but not much longer if this isn't resolved.
How GetHuman5195847 fixed the problem

We are waiting for GetHuman5195847 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GreatCall.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having GreatCall.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

GreatCall.com

Technical Support issue
Reported by GetHuman5195847
Aug 25th, 2020 - 8 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 733 others
0 customers following this

Timeline

GetHuman5195847 started working on this issue
Aug 25th, 2020 1:30am

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians