Phone has No Sim card, no service since Feb **th. Paid monthly bill auto pay never miss...

GetHuman-irenesky's customer service issue with from February 2019

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The issue in GetHuman-irenesky's own words
Phone has No Sim card, no service since Feb **th. Paid monthly bill auto pay never miss payment. Maybe GC wants me to upgrade since I had this service for * year. I did upgrade but can not use my phone for * weeks because it will take them * weeks to mail my new phone. What a pain and punishment you get when you are a good GC customer. Please GC send my phone UPS or FedExp to expedite the mailing. Should get a credit for the days that my phone was not working. Instead of sending me a notice that they want me upgrade, they just yank the service and still be charge for it. What a great service! Thanks a lot.
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Customer service issue
Reported by GetHuman-irenesky
Feb 16th, 2019 - 8 mons ago
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Seen by 7 customers so far
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GetHuman-irenesky started working on this issue
Feb 16th 5:22pm